Support — IPTelvza

A question, a playback problem, a request? We’re here to help.

Or write to support@iptelvza.com — we reply within 48 business hours.

Frequently asked questions

Does IPTelvza provide channels or movies?

No. IPTelvza is a player. You add your own IPTV subscription (Xtream Codes or an M3U link) under Settings → Sources. The app provides no content of its own.

How do I add my source?

The first time you open the app, choose “Add a source”, then enter your server URL and your Xtream credentials, or paste an M3U link. You can also try a public demo source to explore the app first.

Are my credentials safe?

Yes: they are stored in your device’s iOS Keychain, and are never synced or sent to our servers.

How do I delete my account and my data?

Settings → Account → “Delete account”. This deletes your account and the synced preferences. Data that stayed on the device alone disappears when you uninstall the app.

A channel won’t start, or keeps cutting out.

This usually comes down to your provider (a cap on simultaneous connections, an overloaded server). Try another channel, turn on the “single connection (TS)” mode the app offers, or check your subscription with your provider.

Parental controls / Kids mode

Settings → Parental controls: a PIN code, adult content hidden (on by default), and a “Kids” mode that restricts the app to the categories you allow.